100% Money-Back Guarantee
At CannedGood, we’re committed to bringing the best products and service to our customers.
If you are ever not completely satisfied with the quality of the products you order or receive damaged products, just let us know by sending us an email at firstname.lastname@example.org.
To help us process your return, please include the following information in your email:
- Name and email associated with the purchase
- Shipping address for the return label
- Order number
- Problem with the product (ie. Damaged, wrong scent/artwork, etc.)
If you received the wrong product, please include the information of the correct product so we can get that sent out to you ASAP.
You can return the product and request a refund within 60 days of delivery.
COVID 19 AND HOLIDAY 2020 UPDATE
Due to the current situations regarding COVID-19, there may be some delay on the processing and shipping of online orders.
Q: How long will it take to get my soap?
A: This depends on the shipping method you selected and where you're located, but we generally ship out 2-3 business days after receiving your order.
Q: You offer contactless, free, local delivery? That's awesome! Where to?
A: This depends on your zip code - but most Indianapolis zip codes qualify! You can select this option at checkout. Not sure? Reach out! We're happy to do what we can to get you soap fast and cut down on our carbon footprint and shipping pollution.
Q: Where do you ship to?
A: Currently within the United States. Can't wait to get your CannedGood but you're in a different country? Send us a message! We'd love to hear from you and see what we can arrange.
Q: How do you ship your products?
A: Very carefully :) Every order is packed by hand using the most recycled and recyclable materials available.
Q: My soap arrived damaged, what do I do?
A: Noooooo! Sorry to hear that, just email us and we'll take care of it though. hello(at)cannedgoodsoap.com